Frequently Asked Questions (FAQs)
1. What is this website about?
We are an online shopping platform offering a wide range of products including electronics, fashion, home essentials, and more — all at competitive prices.
2. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and receive exclusive offers.
3. What payment methods do you accept?
We accept major payment methods including Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) where available.
4. How do I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS or email. You can also track your order from the “My Orders” section after login.
5. What is your return and refund policy?
We offer easy returns and refunds within 7–10 days of delivery, depending on the product. Please refer to our Return Policy page for more details.
6. Is Cash on Delivery available?
Yes, Cash on Delivery is available on most products and locations. Availability will be shown at checkout.
7. How long will it take to deliver my order?
Delivery usually takes 3–7 business days depending on your location and the product availability.
8. Are the products genuine?
Yes, we only list 100% original and verified products from trusted suppliers and brands.
9. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you can return the item after delivery.
10. How can I contact customer support?
You can reach our support team via the Contact Us page, or email us at Support Email:- lexiokart@gmail.com